Frequently Asked Questions

Frequently Asked Questions

How does D&B get its Data?

We obtain our information from impartial third-party businesses and government sources. we then supplement it with the information we obtain through millions of interviews with business owners and managers. Here are just a few of our information resources:

  • Business bankruptcies are obtained from Industry Canada via an automated weekly data feed
  • Suits, Liens and Personal Property Security Agreements are obtained directly from Provincial and local court houses
  • Millions of Trade Experiences (payment information) tells us how individual businessses are paying their bills
  • Daily newspapers, publications and electronic news services and the internet

Altogether, we can have up to 1,500 data elements on any given company, which helps you get a more complete picture of a business, D&B is also the only global busienss information provider that collects financial statements on both publicly and privately held companies.

What does D&B do with the data it collects?

Before we enter any information into our database, it must first pass a number of quality checks. In fact, there are currently over 2,000 validations in our customized data entry system alone. We then supplement our checks by mainframe data cleansing processes, like our Duplicate Report Protection System and Address Standardization.

Once the information is validated, it's entered into our database, the largest database of business information in the world. It's then made available to businesses around the globe. The data can be used in a myriad of ways: to check the credit rating of over 107 million companies (22 million in the United States alone and 1.5 million in Canada), to compile highly-targeted lists of prospective customers, to track competitors' sales, and much more.

How can I be certain the data D&B collects is up-to-date?

All data collected by D&B must first pass rigorous quality checks. Our customized data entry system alone contains over 2,000 infrmation validations. To further ensure the accuracy of our information, we randomly call companies and reivew the infomation we've compiled on their businesses with them. If, for any reason, you should question the information received about a company, a group of dedicated consultants are available to reinvestigate the information at no charge. Simply call our Customer Information Centre at 1.800.463.6362 to initiate a reinvestigation.

How do I get a D-U-N-S Number so I can be listed in the D&B Database?

You can obtain a D-U-N-S Number by clicking on the 'Manage My Business Credit' tab and searching for your company. If your company name appears on the Search Results page, you already have a D-U-N-S Number and can call 1.800.463.6362 to obtain it. If your company name does not appear, simply click on the link to request a D-U-N-S Number at the top of the Search Results page.

What do I do if I can't find the business I'm looking for?

Simply contact D&B at 1.800.INFO.DNB (1 .800.463.6362) Monday-Friday 8:30 am - 7 pm EST and one of our customer service representatives will do a search on your behalf. If the company is not in our database, we can investigate the business for you at no extra charge and the report will be emailed to you at a later date.

What Report should I order?

D&B provides many reports so you can order information based on the extent of the credit risk or the significance of the supplier involved. You can use the following grid to help you decide which Canadian report(s) to order based on the information you need to make a decision.

Product Features* Comprehensive Report Business Information Report Payment Profile
Credit eValuator Report CreditCheck Report
Company Information
Basic Company Information x x x x x
Contact Names x x x x  
Special Events x x      
History x x      
Operations x x      
Legal Filing - Suits, Liens, Judgments
Number of Suits, Liens, Judgments x x x x x
Value of Suits, Liens, Judgments x x   x x
Description of Suits, Liens, Judgments x x     x
Payment Indicators
Payment Risk Indicators (high level)       x  
Payment Details
(last 11 payment experiences)
x x x   x
Payment Details
(up to 80 payment experiences)
x x      
Payment Summary (last 12 months) x   x   x
Payment Summary by Industry
(last 12 months)
x x x    
Paydex Score x   x    
Paydex Score vs Industry x   x    
Paydex Trend (last 90 days)       x  
Financial Information & Risk Indicators
Financial Stress Score x        
Financial Stress Score vs Industry x        
Commercial Credit Score x        
Commercial Credit Score vs Industry x        
Financial Statements x x      
Financial Ratios x        
D&B Rating x x      
Appendix x     x  
  *A report on a particular company may not include all the information listed.

How can I access my own company's credit report?

You can purchase a report on your own company to see how you look on paper to your potential customers, suppliers and lenders. To monitor your business credit report to build your D&B Credit Score, please call 1.800.700.2733.

Can I improve my own company's D&B credit rating?

Yes! First, ensure we have the latest, most up-to-date information about your company. You can quickly review and update over 60 different data elements about your firm by calling 1.800.INFO.DNB (1.800.463.6362) Monday-Friday 8:30 am - 7 pm EST to update your company information. Second, make sure D&B has your company's complete payment history. Check to see that all your accounts are in your business name. And ask your suppliers to report their trade experiences with you to D&B. Finally, be sure your company's bills are paid on time.

How do I update the information about my company?

Simply contact D&B to update the information about your company. You can call us toll-free at 1.800.INFO.DNB (1.800.463.6362) Monday-Friday 8:30 am - 7 pm EST to update your company information. A copy of our D&B Business Information Report about your business is also available to you at no charge. We urge you to check and update your company's data often since other companies may choose to do business with you based on the information in our database.