D&B Refund & Cancellation Policy
D&B is committed to the success of our customers. We accomplish this by constantly listening to customers and providing services that uniquely help them. Customers can:
The depth of information in domestic D&B credit decision reports will vary based on the information collected directly from the report subject and third party sources, presence or absence of public fillings, credit activity and age of business. D&B credit decision reports may or may not contain financial statements, trade information, principal antecedents and/or public fillings. The minimum level of information is defined as the delivery of a credit decisioning score which provides the user a baseline of credit-oriented information to make a risk management decision.
For refunds requests involving data quality, D&B will verify cases where the customer feels the information reported is insufficient to permit credit decisioning, update the business file as necessary, and respond back to the customer within three business days. No refunds or returns will be issued where a credit decisioning score has been provided and the information contained in the business file has been verified. For D&B products delivered through a D&B website, there is a 5-day refund period and a 6-14 day service credit period.
All refund requests should be directed to firstname.lastname@example.org or you can call (855) 457-1670. No cash refunds or services credits are issued outside of this policy.
The Terms and Conditions and this Refund & Cancellation Policy may be amended from time to time. Any amendment is effective upon either a posting of the latest version on the Customer Service web page (Customer Service), or upon notice by electronic mail or U.S. mail. Your continued use of the licensed products following notice of any such amendment shall be conclusively deemed an acceptance of such amendment.